On-Site Operations Team Member
About SANDEMANs Tours
At SANDEMANs Tours, we pride ourselves on providing exceptional guided experiences across Europe. With a rich history spanning over two decades, we have established ourselves as industry leaders in delivering informative and engaging tours that captivate travellers from around the globe. Our team is dedicated to ensuring every guest receives a memorable and enriching experience, exploring the vibrant tapestry of cultures, history, and landmarks that Europe has to offer.
Our Team is dedicated to ensuring every guest experiences the city in a positive and lasting way, one that not only entertains and informs their visit but also enriches their own connection to other cultures and people long after the traveller returns home. We intend to contribute to more compassionate future.
Summary:
- Full-time position (40 hours/week)
- On-site role based in the city
- Occasion travel to Europe’s most popular destinations may be required
- As a tourism company, some holiday and/or weekend work may be necessary
- Fluent English and Spanish required
Responsibilities:
- Manage hybrid work of the team of up to 20 people
- Ensuring the efficiency of the team
- Organise office operations and procedures
- Coordinate with IT department on all office equipment
- Ensure that all items are invoiced and paid on time
- Manage contract and price negotiations with office vendors, service providers and office lease
- Manage office budget, ensure accurate and timely reporting
- Assist in the onboarding and training process for new hire
- Creating report for higher management
- Address employees queries regarding office management issues
Skills and Attributes:
- Experience within the tourism industry – essential
- Strong written and verbal communication skills to produce reports, assign tasks and accept instructions
- Leadership abilities to manage challenges and oversee employees
- Excellent interpersonal and communication skills
- Results-oriented with a focus on delivering high-quality customer service
- Strong organisational and problem-solving abilities
- Ability to work independently and collaboratively in a team environment
- Capable of working under pressure and managing multiple tasks simultaneously
- Attention to details to ensure that tasks are completed thoroughly and correctly
- Strong prioritising an organisation skills
- Proficient in MS Excel and productivity software
- Familiarity with database management and internet search methods
Benefits:
- Competitive compensation package based on 40 hours/week
- Opportunity to work in an international environment, collaborating with diverse teams and clients
If you resonate with this description and feel you could be a good fit, please send your motivation letter and CV to new@sandemanstours.com
